GENERAL CONDITIONS OF SALE AND CANCELLATION POLICY:
- HOTELS :
To guarantee your reservation, we ask you to pay a deposit of 100% of your order online or by telephone. Prices net of VAT (excluding tourist tax and departmental tax)
Cancellation conditions (excluding 'non-cancellable - non-refundable' offers and Christmas and New Year breaks) :
Reservations may be cancelled or modified up to midday (local time) 5 days before the date of arrival. After this time, the entire deposit will be retained.
Example: reservation for a night on Saturday, no charge if cancelled up to 12.00 noon on Monday.
In the event of a no-show: the total amount of the deposit paid at the time of booking, including any additional services booked (dinner, treatments, etc.), will be retained; if you booked with a gift voucher, this will be deemed to have been lost for good.
For 'non-cancellable - non-refundable' offers, in the event of cancellation or no-show, the deposit paid will be converted into a 'cancellation fee' and will be retained in full.
At the restaurants, for non-resident customers, in order to guarantee your table reservation, we ask you to pay a deposit of €50/person.
In the event of an administrative closure imposed by the authorities and linked to a war, conflict or pandemic, the deposit paid will be converted into a 'credit note' for the same amount, valid for 12 months. If after 12 months you have not found new booking dates, you may request a full refund of the sums paid.
All cancellations must be made in writing by the customer to: info@cheneaudiere.com
Any deposit paid by the customer will be refunded in double in the event of cancellation of the stay by the establishment.
Specific conditions for the New Year package and the Christmas break from 24/12 to 25/12 :
A deposit of the total amount of your stay is taken at the time of booking.
For cancellations :
- before 31/10: refund of 100% of the package price
- between 1/11 and 15/11: refund of 70% of the package price
- between 16/11 and 30/11: refund of 30% of the package price
- after 1/12: no refund of the package.
- SPA: HALF DAY, EVENING or DAY SPA:
We accept groups of no more than 8 people. We reserve the right to exclude people who do not respect the tranquillity of the spa.
Children under the age of 15 do not have access to the entire Nature-Spa; a special area is reserved for them.
To guarantee your booking, we ask you to pay a deposit of 100% of your online order.
If you book with a gift voucher, this will act as a guarantee. Once your gift voucher has been checked by our team, if it does not match your booking, we reserve the right to cancel your booking and inform you.
Prices are net of VAT.
- Cancellation policy :
Reservations may be cancelled or modified free of charge up to midday (local time) 3 days before the date of arrival. After this time, the full amount of the order will be retained.
For example, if you book a spa day on Saturday, you will be refunded if you cancel by 12 noon on Wednesday.
In the event of a no-show: the full amount of the order will be retained, including any ancillary services booked (treatments, massages, etc.); if you booked with a gift voucher, the latter will be deemed to have been lost for good.
For 'non-cancellable - non-refundable' offers, in the event of cancellation or no-show, the deposit paid will be converted into a 'cancellation fee' and will be retained in full.
In the event of an administrative closure imposed by the authorities and linked to war, conflict, pandemic, etc., the deposit paid will be converted into a 'credit note' for the same amount, valid for 12 months. If after 12 months you have not found new booking dates, you may request a full refund of the sums paid.
The deposit paid by the customer is refunded in double in the event of cancellation of the service by the establishment.
All cancellations must be made in writing by the customer directly to the hotel spa by email: spa@cheneaudiere.com
- VOUCHERS:
Click to see terms and conditions
COMPETENT JURISDICTION (SETTLEMENT OF DISPUTES) :
All complaints by the customer must be addressed to SAS HOSTELLERIE DE LA CHENEAUDIERE :
- either by telephone on +33388976164
- or via our website www.cheneaudiere.com under the heading "Contact",
- or by registered letter with acknowledgement of receipt to the following address: SAS HOSTELLERIE DE LA CHENEAUDIERE, 3 rue du vieux Moulin, 67420 COLROY LA ROCHE, France
In application of law n°2016-301, the customer may, if they so wish and without this being obligatory, have recourse to the consumer mediator concerning disputes arising from consumption, whose contact details are as follows:
MTV Médiation Tourisme Voyage - BP 80 303 -
75 823 Paris Cedex 17 - France
www.mtv.travel
Before referring the matter to the mediator, the Customer must write to SAS HOSTELLERIE DE LA CHENEAUDIERE by registered post with acknowledgement of receipt.
To refer the matter to the mediation body, the Customer must complete a claim form available on the site (http://www.mtv.travel) and follow the steps indicated on the site.
The Customer may also contact the European platform for online dispute resolution: Online dispute resolution | European Commission (europa.eu)
The competent court will be the Commercial Court of SAVERNE in the case of a dispute between merchants and assimilated persons (companies, branches, etc.) and will be that of the defendant's place of residence in the case of a dispute with a consumer or, at the choice of the plaintiff.
OPPOSITION TO TELEPHONE CANVASSING :
The user may register on the opposition to telephone canvassing list by registering free of charge on the website: www.bloctel.gouv.fr
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URL: www.cheneaudiere.com
Company, organization: La Cheneaudière
Registered Offices:
3 rue du Vieux Moulin
67420 Colroy-La-Roche - FRANCE
Tel: +33 3 88 97 61 64
info@cheneaudiere.com
VAT number: FR 06 312162779
Purpose of site: Promotion of the establishment
Legal representative: M. Nicolas DECKER
Editorial Manager: M. Jean-René GRAU
Webmaster, design, editing, artistic direction: SAS WIHP
Photography: SAS WIHP
Web hosting: SAS WIHP
President SAS WIHP: Vincent Ramelli
The site presents:
● Informative content
● A collection of personal data online
French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please info@cheneaudiere.com
Ownership: The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.
Consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on a telephone marketing opposition list. For further information, contact: BLOCTEL
